We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, contact us at firstname.lastname@example.org and send the product back to us within 30 days of delivery for a full refund.
If you need to exchange for a different size, please send us an email at email@example.com. If you require an exchange, please note that exchanges are subject to online availability and will only be accepted within 14 days after delivery.
The value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales/promotions.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you made an error when purchasing online, and it’s still within 4 hours of placing your order, contact us at firstname.lastname@example.org and we should be able to adjust your order before it leaves our hands. We like to reduce unnecessary shipping (and save you unnecessary costs) where possible.
Strebor Clothing is not liable for the loss of the item being returned, we always recommend sending your parcel with a traceable service.